{"id":6167,"date":"2026-03-02T05:36:23","date_gmt":"2026-03-02T05:36:23","guid":{"rendered":"https:\/\/ragnarok83.com\/authwaternew\/?page_id=6167"},"modified":"2026-04-08T15:15:42","modified_gmt":"2026-04-08T15:15:42","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/ragnarok83.com\/authwaternew\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6167\" class=\"elementor elementor-6167\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec54da2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"ec54da2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-127e96e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"127e96e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30c55db elementor-widget elementor-widget-heading\" data-id=\"30c55db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return &amp; <strong>Refund Policy<\/strong><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ca7457 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"9ca7457\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f7229de e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"f7229de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-934ef8a e-con-full block e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"934ef8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a0f406c e-con-full inner e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"a0f406c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84105c9 elementor-widget elementor-widget-text-editor\" data-id=\"84105c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We want you to be completely satisfied with your purchase from Authentic Water USA. If you need to return a product, please review the following policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85c25d1 elementor-widget elementor-widget-heading\" data-id=\"85c25d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return Window<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6883fe elementor-widget elementor-widget-text-editor\" data-id=\"b6883fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Returns must be initiated within 48 hours of receiving your order. To start a return, please email us at <a href=\"mailto:info@authenticwaterusa.com\">info@authenticwaterusa.com<\/a> before shipping anything back. We will provide return instructions and authorization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8debf2 elementor-widget elementor-widget-heading\" data-id=\"b8debf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conditions for Returns <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16a1718 elementor-widget elementor-widget-text-editor\" data-id=\"16a1718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To be eligible for a return, the item must meet all of the following conditions:<\/p><ul><li aria-level=\"1\">Item is unused<\/li><li aria-level=\"1\">Not installed or connected to any plumbing<\/li><li aria-level=\"1\">No water, fuel, or power has been run through the product<\/li><li aria-level=\"1\">No physical damage (beyond what occurred during shipping)<\/li><li aria-level=\"1\">All original parts and accessories are included<\/li><li aria-level=\"1\">Original packaging is intact or the item is repackable in equivalent condition<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c918187 elementor-widget elementor-widget-heading\" data-id=\"c918187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Items <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4c12d elementor-widget elementor-widget-text-editor\" data-id=\"6e4c12d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The following items cannot be returned:<\/p><ul><li aria-level=\"1\">Custom-designed or built-to-order water treatment systems<\/li><li aria-level=\"1\">Products that have been installed, connected, or used in any way<\/li><li aria-level=\"1\">Items returned after the 48-hour return window<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66e6dd4 elementor-widget elementor-widget-heading\" data-id=\"66e6dd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return Shipping <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4918b2 elementor-widget elementor-widget-text-editor\" data-id=\"c4918b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The customer is responsible for return shipping costs. Please use a trackable shipping method, as we cannot guarantee receipt of items shipped without tracking.<\/p><p>For items that arrive damaged or defective, Authentic Water USA will cover all return shipping costs. See &#8220;Damaged or Defective Items&#8221; below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b81b7 elementor-widget elementor-widget-heading\" data-id=\"c3b81b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Restocking Fee<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b192c elementor-widget elementor-widget-text-editor\" data-id=\"75b192c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All eligible returns are subject to a 25% restocking fee, which will be deducted from your store credit amount.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8fb82a elementor-widget elementor-widget-heading\" data-id=\"e8fb82a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exchanges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce78f86 elementor-widget elementor-widget-text-editor\" data-id=\"ce78f86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We prefer to process returns as exchanges whenever possible. If you received the wrong item or need a different product, please contact us and we will work with you to find the right solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3e0b7e elementor-widget elementor-widget-heading\" data-id=\"b3e0b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b67438f elementor-widget elementor-widget-text-editor\" data-id=\"b67438f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Refunds are issued as store credit. In certain cases, alternative refund arrangements may be available \u2014 please contact us to discuss your situation. Store credit is typically issued within 7\u201310 business days after we receive and inspect the returned item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42aca24 elementor-widget elementor-widget-heading\" data-id=\"42aca24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Damaged or Defective Items<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc8676 elementor-widget elementor-widget-text-editor\" data-id=\"4fc8676\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your order arrives damaged or defective, please email us at info@authenticwaterusa.com within 48 hours of delivery. Include photos of the damage and your order number. We will arrange a return at no cost to you and send a replacement or issue store credit, depending on your preference and product availability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76aa93d elementor-widget elementor-widget-heading\" data-id=\"76aa93d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c76cca elementor-widget elementor-widget-text-editor\" data-id=\"5c76cca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For any questions about returns, exchanges, or refunds, please contact us:<\/p><ul><li aria-level=\"1\"><b>Email:<\/b> <a href=\"mailto:info@authenticwaterusa.com\">info@authenticwaterusa.com<\/a><\/li><li aria-level=\"1\"><b>Phone:<\/b> <a href=\"tel:(321) 635-7700\">(321) 635-7700<\/a><\/li><li aria-level=\"1\"><b>Address: <\/b>1319 Rockledge Dr, Rockledge, FL 32955<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy We want you to be completely satisfied with your purchase from Authentic Water USA. If you need to return a product, please review the following policy. Return Window Returns must be initiated within 48 hours of receiving your order. To start a return, please email us at info@authenticwaterusa.com before shipping anything back. We will provide return instructions and authorization. Conditions for Returns To be eligible for a return, the item must meet all of the following conditions: Item is unused Not installed or connected to any plumbing No water, fuel, or power has been run through the product No physical damage (beyond what occurred during shipping) All original parts and accessories are included Original packaging is intact or the item is repackable in equivalent condition Non-Returnable Items The following items cannot be returned: Custom-designed or built-to-order water treatment systems Products that have been installed, connected, or used in any way Items returned after the 48-hour return window Return Shipping The customer is responsible for return shipping costs. Please use a trackable shipping method, as we cannot guarantee receipt of items shipped without tracking. For items that arrive damaged or defective, Authentic Water USA will cover all return shipping costs. See &#8220;Damaged or Defective Items&#8221; below. Restocking Fee All eligible returns are subject to a 25% restocking fee, which will be deducted from your store credit amount. Exchanges We prefer to process returns as exchanges whenever possible. If you received the wrong item or need a different product, please contact us and we will work with you to find the right solution. Refunds Refunds are issued as store credit. In certain cases, alternative refund arrangements may be available \u2014 please contact us to discuss your situation. Store credit is typically issued within 7\u201310 business days after we receive and inspect the returned item. Damaged or Defective Items If your order arrives damaged or defective, please email us at info@authenticwaterusa.com within 48 hours of delivery. Include photos of the damage and your order number. We will arrange a return at no cost to you and send a replacement or issue store credit, depending on your preference and product availability. Questions? For any questions about returns, exchanges, or refunds, please contact us: Email: info@authenticwaterusa.com Phone: (321) 635-7700 Address: 1319 Rockledge Dr, Rockledge, FL 32955<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6167","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return &amp; Refund Policy | Authentic Water USA<\/title>\n<meta name=\"description\" content=\"Review Authentic Water USA\u2019s return and refund policy, including eligibility, return window, restocking fees, and instructions for returns or exchanges.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ragnarok83.com\/authwaternew\/return-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; 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